Return and Refund Policy
Last updated 23.01.2024
1. Introduction
At Supply Bot Enterprise, we are committed to providing a fair and transparent gaming experience. This Return and Refund Policy outlines the terms and conditions under which refunds may be issued for in-app purchases or other transactions.
2. Eligibility for Refunds:
Refunds may be considered under the following circumstances:
- Technical Issues : If a user experiences technical problems that prevent them from accessing the game or completing a purchase.
- Unauthorized Transactions : If a user can prove that a transaction was unauthorized or fraudulent.
- Incomplete Services : If a purchased service or feature is not delivered as promised.
3. Non-Refundable Items
- Virtual Currency : Purchases of virtual currency (chips, coins, etc.) are generally non-refundable.
- Subscription Services : Refunds for subscription services are subject to the terms of the subscription agreement.
- Refund will not be processed if player/user violates game policy as mentioned in the “Terms of Service” and adopt various fraudulent means to exploit in the games.
4. Refund Request Process
- Submit a Request : Users must submit a refund request via Application/website within 07 days of the transaction.
- Provide Details : Users must provide transaction details, including the date, amount, and reason for the refund request.
- Review Process : We will review the request and respond within 03 business days. Additional information may be required to process the request.
5. Refund Method
- Approved refunds will be processed through the original payment method used for the purchase.
- Refunds may take 03 business days to appear in the user’s account, depending on the payment provider.
6. Dispute Resolution
- If a user is not satisfied with the outcome of a refund request, they may escalate the issue to https://support@acerummygame.com
- We are committed to resolving disputes amicably and fairly.
7. Changes to the Policy
- We reserve the right to update or modify this Return and Refund Policy at any time. Users will be notified of any significant changes via mail/app notifications.
8. Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact us at https://support@acerummygame.com.